How can I place an order?
You can call us at 888-353-9934 or 505-268-9934, or you can send us your order by CONTACT FORM
Make sure your address is accurate and please include a phone number where we can reach you with any questions if necessary.
Can you do special orders?
Even though we try to accommodate every customer, it is sometimes not possible to acquire everything the customer wants. We may try to find the items if we normally carry them. We request you give us 24hrs to get back to you with the information, and it may take longer than normal for you to receive the package since another party is involved.
Can I order samples?
If they are available we will send samples, we mostly keep samples of turquoise shapes.
We are happy to send pictures by e-mail at your request.
What is the shipping method?
We normally use USPS however at the customer’s preference we will ship FedEx or UPS. International shipping is available but the customer will be responsible for any extra fees (import duties, etc.).
When will my order go out?
Most orders usually ship within 24hrs of the time the order was placed.
Do you have extra fees for shipping?
We do not charge extra handling fees; freight is calculated by weight and unless you specify otherwise packages will be sent USPS Flat Rate Ground.
What is the charge for C.O.D.?
For C.O.D. we use UPS only and their standard charge is $8.50, they do not accept cash anymore so a cashiers check will be required.
How long will it take to receive my order?
Most of the states are within a 4-day range or less, but the official times for USPS ground are 3 to 5 days.
All items are hand picked for quality and are grade A unless otherwise specified at time of order.
What if I don't like what I get?
We have a liberal return policy for all mailed orders. If you wish to exchange it or return it, just notify Thomason Stone Supply/Bead Store within 3 working days of receiving goods/package. Also please inform Thomason Stone Supply/Bead Store when you ship it for return. Be sure to include copy of recipt and a brief explanation of your decision to return and we will be happy to refund the price of goods returned less the shipping costs. Refunds will be made in the manner of the original payment.
(NOTE: All strands must be full. No broken or short strands will be accepted)
How long are the strands?
The length normally is 16 inches on most, we do however have some 36" and 24" strands. Goods cut in India can be from 6" to 16". We will specify the length if it is other than 16".